If you're experiencing a disruption or having trouble accessing Quizlet, the following troubleshooting steps may help you resolve your issue.
Check for updates
If you’re using Quizlet on the web, check to see if your browser has any available updates. Trying a different browser may also help.
Clear cache and cookies
You might be running into an issue because of the memory saved for Quizlet on your browser. Clearing your cache and cookies by going to your browser settings may help resolve the issue.
Check your network connection
If you’re not able to access Quizlet, double-check your internet connection. If you’re using a VPN, try turning it off.
Take a study break
If you’re viewing considerably high volumes of Quizlet content, you may be limited for security purposes. You can take a study break and return to view more content shortly after.
If you’ve tried all of the steps above and are still experiencing an issue, please contact us with the following:
- Screenshot or screen recording of what you’re seeing
- URL you’re trying to reach
- Your IP address
Check for updates
If you’re using the Quizlet iOS app, make sure your app is updated to the latest version.
Check your network connection
If you’re not able to access Quizlet, double-check your internet connection. If you’re using a VPN, try turning it off.
Take a study break
If you’re viewing considerably high volumes of Quizlet content, you may be limited for security purposes. You can take a study break and return to view more content shortly after.
If you’ve tried all of the steps above and are still experiencing an issue, please contact us with the following:
- Screenshot or screen recording of what you’re seeing
- URL you’re trying to reach
- Your IP address
Check for updates
If you’re using the Quizlet Android app, make sure your app is updated to the latest version.
Check your network connection
If you’re not able to access Quizlet, double-check your internet connection. If you’re using a VPN, try turning it off.
Take a study break
If you’re viewing considerably high volumes of Quizlet content, you may be limited for security purposes. You can take a study break and return to view more content shortly after.
If you’ve tried all of the steps above and are still experiencing an issue, please contact us with the following:
- Screenshot or screen recording of what you’re seeing
- URL you’re trying to reach
- Your IP address